Complaints
We take every concern seriously. If you’re not satisfied with our service, here’s exactly how to raise a complaint and what happens next.
Our Complaints Process
Email us at complaints@no-more-bailiffs.co.uk. We aim to resolve issues informally where possible.
If unresolved, submit a written complaint. We will acknowledge within 3 business days and investigate fully.
Dee Valley Finance Limited, as our Principal firm, can review complaints if you feel we have not resolved your concern fairly.
If still unresolved after 8 weeks, you have the right to refer your complaint to the FOS free of charge.
📧 How to Raise a Complaint
You can contact us by email or in writing:
📮 Post: Complaints, No More Bailiffs, c/o Help With Debt Ltd, 185 Washway Road, Sale, M33 4AH
Please include your full name, contact details, a description of your concern, and any reference numbers you hold.
🤝 Financial Ombudsman Service (FOS)
The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses.
🌐 financial-ombudsman.org.uk
📧 complaint.info@financial-ombudsman.org.uk
⏱️ Response Timeline — What to Expect
No More Bailiffs is a trading style of Help With Debt Ltd. We pass customer details to third-party companies who may be able to assist you. We may receive a commission for introducing you to a third party. Any recommended solutions, including fees, risks and consequences, will be explained in full before you proceed. Help With Debt Ltd (FCA FRN: 1058208) is an Appointed Representative of Dee Valley Finance Limited (FRN: 811106), authorised and regulated by the Financial Conduct Authority. To find out more about managing your money and getting free and impartial advice, visit moneyhelper.org.uk.